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General

Why choose Ghent Urbanist Hotel?

A central location in the heart of Ghent, close to the main sights; a modern boutique hotel with a distinctive urban, design-led character; personal service with local know-how and authentic Ghent tips; comfortable rooms with contemporary comforts for leisure and business alike; a sustainable, mindful approach wherever possible; an ideal base to discover Ghent on foot or by bike; and a calm, stylish atmosphere despite the central setting.

What are the check-in and check-out times?

Check-in is from 15:00 to 22:00. Arriving later? Let us know in advance and we will share the details for a self check-in. Check-out is until 11:00, and late check-out is possible subject to availability.

Can I leave my luggage?

Yes. You can safely leave your luggage before check-in or after check-out, so you can enjoy Ghent without your bags. Lockers are available.

Are pets welcome?

Unfortunately, pets are not allowed.

Location

Where is Ghent Urbanist Hotel?

On the Augustijnenkaai in the historic centre of Ghent. Thanks to our calm setting by the water, you are within walking distance of the Gravensteen, the Graslei, the Patershol and other sights.

Which sights are within walking distance?

The Gravensteen, the Graslei and Korenlei, the Patershol, the Vrijdagmarkt and Saint Bavo's Cathedral are all a few minutes' walk from the hotel.

Where can I park nearby?

Several public car parks are within easy reach of the hotel, including Parking Ramen, Parking Vrijdagmarkt and Parking Tolhuis. Contact us for current information and the best parking options during your stay.

Reservations

Can I change or cancel my booking?

It depends on the rate you chose. On a flexible rate, your booking can be changed or cancelled free of charge up to 2 days before arrival. Non-refundable rates cannot be cancelled or moved free of charge. If you booked somewhere other than our website, please contact the company you booked with.

What is the difference between Non Refundable and Fully Flexible?

The Non Refundable rate is a lower rate that is charged immediately; your reservation cannot be changed or refunded. The Fully Flexible rate lets you cancel or change free of charge up to 2 days before arrival; payment is taken automatically 2 days before arrival, and a later cancellation is charged for the full stay.

Can I book without a credit card?

We ask for a credit card as a guarantee when you book on our website. No credit card? No problem, just get in touch. You can then book by prepayment via bank transfer (100%) or with a secure online payment link on request.

Is breakfast included?

It depends on the rate you choose. You can easily add breakfast for €20 and enjoy our fresh, local buffet.

Payments

Which payment methods do you accept?

We accept cash, Maestro, Visa, MasterCard, iDEAL and SEPA.

How much is the tourist tax?

The tourist tax in Ghent is €4.40 per person per night.

Can we pay with eco-vouchers?

Yes, you can pay with eco-vouchers. Please mention this with your reservation under 'Special requests' so we can prepare it correctly. To pay with eco-vouchers, book the Fully Flexible rate on our website; we still ask for a valid credit card as a guarantee.

Rooms

Do all rooms have a king-size bed?

Not all of them. Some rooms have a king-size bed, others a queen-size bed or separate beds. This is always noted with the room type.

Are connecting rooms available?

We do not have classic connecting rooms with a door between them. We do offer a Cosy Double and a Family Terrace that share a private hall, with no other rooms connected to it, so you still enjoy extra privacy and the feel of a connected stay. We also have two Cosy Double rooms that sit together on a hallway of their own. Both arrangements are ideal for families or groups who want to stay close together.