Legal
General Conditions
Reservations and cancellations
As we are a small-scale hotel, late cancellations and no-shows have a significant impact on our operations. Therefore, we apply the following cancellation policy. Cancellations are only valid when processed through the correct channel and confirmed. We strongly recommend taking out travel insurance to cover any potential cancellation fees. 1. GENERAL PRINCIPLES • Cancellation conditions depend on the selected rate and/or booking channel • Cancellations or changes must always be made through the same channel as the original reservation • Cancellation fees are non-refundable • If you have any questions, please contact us 2. INDIVIDUAL DIRECT BOOKINGS Fully Flexible / Room Only • Free cancellation up to 48 hours before arrival • Less than 48 hours before arrival: → 100% of the first night will be charged • No-show: → 100% of the total stay will be charged Non-Refundable / Prepaid Rate • Fully prepaid • Non-cancellable and non-modifiable • In case of cancellation, modification, or no-show: → 100% of the total amount is retained • A name change is possible with written confirmation 3. MODIFICATIONS • Changes follow the same deadlines as the cancellation policy • If the new date is more expensive, the price difference will be charged 4. NO-SHOW • In case of no arrival, the reservation is automatically cancelled • 100% of the stay is charged • If you arrive late, please inform us urgently to keep your room 5. EARLY DEPARTURE • In case of shortening the stay after check-in: → 100% of the original stay will be charged 6. GROUPS (5 ROOMS OR MORE) Standard Rate • Up to 30 days before arrival: free • Less than 30 days before arrival or no-show: → 100% of the total stay Non-Refundable / Prepaid • Fully prepaid • Non-cancellable and non-modifiable • No refund possible 7. OTA BOOKINGS (BOOKING.COM, EXPEDIA, …) • The cancellation policy of the selected OTA applies • Cancellations and modifications must be made via the respective platform • The hotel follows the conditions confirmed via the OTA
Group reservations
Special terms apply to group bookings of five or more rooms. A 50% advance payment is required upon confirmation; the remaining 50% is due no later than 15 days before arrival. Cancellation schedule: up to 30 days before arrival — no charge; 30 to 15 days before — 50% of the total stay; 15 days or fewer — 100% of the total stay. A maximum of 15% of rooms may be cancelled without charge within 7 days of arrival. No-shows within 7 days of arrival will be charged for the first night. All cancellations must be submitted in writing.
Check-in and check-out
Check-in is from 15:00. During peak periods, check-in may be available until 16:00. Check-out is by 11:00. Late check-out may be arranged subject to availability and may incur an additional charge.
Additional persons
An additional charge of €50 per person, including breakfast, applies for any persons not specified at the time of booking.
Quiet hours
Quiet hours are observed between 22:00 and 07:00. We ask all guests to be mindful of the comfort and rest of fellow guests during these hours.
Smoking policy
Smoking is strictly prohibited throughout the property, including all rooms and common areas. A cleaning fee of €250 will be charged in the event of a violation.
Damage
Guests are liable for the full cost of repair or replacement of any damage caused to the property, its furnishings, or its equipment during their stay.
Payment
Full payment is due at check-in. We accept Maestro, Visa, MasterCard, and American Express.
Pets
Dogs and other pets are not permitted anywhere in the hotel.